DARRIELLE EHRHEARTHEALTHCARE OPERATIONS MANAGEMENT and ADMINISTRATION |
CV |
![]() |
|
  | Resume | ![]() |
|
  | Biography | ![]() |
17+ years' experience in healthcare with a proven ability to facilitate corporate success and growth through effective leadership, coordination, and control of operational systems. Special expertise in strategic and operational planning, lean process improvement, risk management, cross-functional analysis, and project management. Consistent record of reducing costs and increasing profitability. Adept at coordinating operational functions, negotiating agreements, managing budgets, and developing relationships. Superior problem solving, resource management, and organizational improvement skills.
Leadership Healthcare Operations Management Finance Management Strategic Planning Lean Process Improvement Change Management Organizational Improvement Collaboration/Negotiations Budget/Cost Control Team Building Employee Development Risk Mitigation/Management Project Management
Masters in Business Administration (MBA)
University of Wisconsin
Bachelor's in Science, Business Management (BSBM)
University of Phoenix
Fellow
American College of Healthcare Executives
Six Sigma Lean Professional
(Cert #EHR070214)
Management and Strategy Institute
Change Management Specialist
(Cert #EHR112914)
Management and Strategy Institute
Organizational Analysis
Stanford University
Psychology at Work
University of Western Australia
Director Ambulatory Operations
2017 - Present
Provide oversight and strategic direction for all daily operations including, physical facilities, environment of care, patient flow, patient/family satisfaction, quality/safety, accreditation/regulatory affairs, marketing, continuous improvement, financial performance, and site support services. Collaborate with key leaders and physicians across the hospital and practices to set priorities, achieve strategic initiatives, and ensure that competencies, licenses and regulations are met. Ensure that sites are in compliance with all state, federal, and healthcare regulations. Collaborate with purchasing/materials department to maximize economies of scale with vendor agreements and services. Responsible for incorporating continuous improvements, developing/implementing annual operating budgets, management of financial/business plans, defining performance objectives, and provide leadership to ensure the ongoing success of operations.
Physician Practice Manager
2015 - 2017
Responsible for the overall operations, growth, development, success, and leadership of the Urology, Ophthalmology, Otolaryngology (ENT), Plastic Surgery, and General Surgery clinical services at Lucile Packard Children's Hospital (LPCH)/Stanford Children's Health (SCH). Service area responsibilities include patient/service experience, scheduling, operations, finance, billing, EMR (Electronic Medical Records), human resources, physician organization and communication, efficiency and profitability improvements, strategic planning, practice management, and development/marketing. Develop/maintain effective relationships with physicians, Packard Children's Health Alliance (PCHA) leadership, Faculty Practice Organization (FPO) leadership, Stanford School of Medicine (SOM) Departments and divisions, Site Managers, and ancillary and administrative services at LPCH (where applicable), to implement all practice goals.
|
|
DARRIELLE EHRHEARTHEALTHCARE OPERATIONS MANAGEMENT |
  |
|
  |   |
Clinic Operations Administration
2010 - 2015
Provide leadership, direction, and support in a large group ambulatory setting to 20 full-time employees and 15 providers. Oversee practice operations for 9 specialty clinics including, patient services/support, procurement, Human Resources, financial management, facility management, physician on-boarding/support, and application of organizational standards. Perform data analyses, forecasting, and metric reporting. Participate in and direct strategic plans, budget controls, financial plans, UM referrals, and staff scheduling to ensure effective delivery of services. Ensure compliance with organizational and regulatory requirements. Develop/maintain physician/staff relationships, build consensus, and create high-performing, multi-disciplinary teams within a Labor/Management environment.
|
|
Vice President, Information Technology & Administration
2002 - 2010
For 7+ years, member of senior management team. Oversee web applications, databases, software, hardware, networking, IT services/support, procurement, Human Resources, payroll, benefits, insurance, budgets, finance, and administrative operations. Perform data analyses and reporting. Carry out analyses, strategic planning, policy development, budget control, financial planning, and staff scheduling. Ensure compliance with organizational and regulatory requirements.
Senior Administrative Analyst
1996 - 2002
For 6+ years, oversaw all office administration and fiscal management for large academic program. Identified interdepartmental cooperation opportunities and established positive working relationships. Coordinated meetings, training sessions, and conferences. Carried out facilities and logistics planning. Oversaw special projects, conducted research, compiled, and analyzed a variety of financial, statistical, and administrative reports. Prepared reports, budgets and presentations. Conducted seminars. Assisted Program Managers with completing grant applications. Supervised staff of 10.
Dee's Home PC's
Owner / General Manager / Senior Consultant
1994 - 1998
Established and managed computer services company. Provided individual and network systems consulting on systems design, installations, maintenance, repairs, and training. Designed/built, installed and configured new network and independent systems. Determined end-users need and made software and/or upgrade recommendations on existing systems or infrastructures. Installed, configured and maintained hardware and software systems to contracted individuals and businesses. Effectively performed on-site troubleshooting and diagnostic testing of technical issues. Provided outstanding customer service.
DARRIELLE EHRHEARTHEALTHCARE OPERATIONS MANAGEMENT |
  |
|
  |   |
United States Marine Corps
Tactical Data Communications Technician
1985 - 1993
For 6 years, maintained performance and functionality of computers, encryption devices, and complex communication equipment to meet military operational needs. Participated in joint ventures and extended overseas assignments with other US military services, Foreign military services and the North Atlantic Treaty Organization (NATO). Troubleshoot equipment/link failures to determine deficiencies and make recommendations on the best course of action to ensure a successful operational outcome. Managed maintenance and repairs of equipment in a variety of settings, such as remote field locations (US/oversees), US military air/combat centers and Foreign military locations. Established network data services and coordinated the transfer of information among Air Force fleets, Naval vessels, Marine Corp ground forces, command centers, and air operations control centers.
Healthcare Epic, Kronos, Peoplesoft, AllScripts, Flowcast (IDX), Ceridian (time keeping), Vurv (recruiting), Taleo, Lawson average skillset
above average |
Web Applications Visual Studio, C#, Visual Basic, .NET, ColdFusion, Dreamweaver, Telerik Radtools, Apache, Hosting average
average |
Database Windows Server, VMware, MS SQL, SQL Server, SQL Enterprise Manager, SQL Query Analyzer extensive knowledge
knowledgable |
Office Windows, MS Office (Office, Excel, Powerpoint, Access, Visio) excellent
excellent |
Design Publisher, Photoshop, Indesign, Illustrator, Acrobat Pro above average
above average |